Refund Policy
This Refund Policy applies to purchases made on the EasySchool website. It does not limit any mandatory consumer rights you may have under the law of your country, including the Norwegian Right of Cancellation Act (angrerettloven) where it applies.
1. Digital content and immediate delivery
EasySchool licenses are digital content delivered immediately when your payment is confirmed. Where you have a statutory right of cancellation, you acknowledge that the license time is added immediately and that you therefore lose the right of cancellation once the content has been delivered, to the extent permitted by law.
2. When we can refund
- You were charged more than once for the same purchase due to a technical error.
- You were charged but no time was added to your license and we cannot fix it.
3. When we generally cannot refund
- You changed your mind after time was added to your license.
- You used part of the license time.
- Your account or access code was suspended for breaching our Terms of Service.
- Issues caused by your own device, network, or misuse.
4. How to request a refund
Send us a message through the contact page within 14 days of the purchase with the purchase date and a short description. We aim to respond within a few business days. Approved refunds are returned to the original payment method.
5. Chargebacks
Please contact us before starting a chargeback so we can help. Unjustified chargebacks may lead to suspension of your account.